Frequently Asked Questions - General Questions

When I am on an assignment for one of Heartwings customers, who is my employer?

Regardless of which of Heartwings customers you work for, Heartwings Heights is always your employer. Your Heartwings staffing coordinator is your contact for all work assignments or employment issues.

How long does an assignment last?

Assignments may range in length from one day or longer. Some are simply temp to hire with a minimum of 90 calendar days for a customer to hire you direct. There are also 1 year & 18 month contracts with certain customers.

What should I do if my job duties are different than those that were described to me?

Please notify your Heartwings staffing coordinator immediately, especially if there is a safety concern.

What should I do if my assignment has ended?

Be sure to let your Heartwings staffing coordinator know when your work assignment ends so we can consider you for a new assignment.

What is the policy if I'm unable to report to work or will be in late?

If for any reason you must be late or absent from your assignment, notify your work site supervisor as soon as possible, then contact your Heartwings staffing coordinator as well.

When can I expect to be paid?

Payday is Friday following the completed week you just worked. (if Friday is a holiday, then payday will be the preceding Thursday)

What should I do if I am injured while on assignment?

If an accident occurs and you are injured while on the job, call your Heartwings staffing coordinator immediately! You are employed by Heartwings Heights and covered by our Workers' Compensation Insurance. We must be notified immediately so that we can make sure you are given care and attention at the proper medical facility.

Am I eligible for benefits through Heartwings Heights?

You will be provided with benefit summary information at the sign up phase of your initial placement consultation that describes the benefits available to you.